Privacy

How we handle your information

This policy explains how personal information is collected, used, stored and disclosed in connection with culinaryinterior.com and with enquiries made to the dining room by email or telephone.

We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By using this website or sending us an enquiry, you agree to the practices described here. If you do not wish to provide the information we ask for, we may not be able to respond to your enquiry or arrange your visit.

The information we collect

When you send an enquiry we collect the details you choose to give us: your name, contact telephone number, email address, the date and time you are interested in, the number of guests, and any comments you add. Where you tell us about allergies or dietary requirements, we treat that as sensitive information and use it only to help the kitchen and floor team look after you.

We also collect limited technical information automatically when you visit the site, such as the pages viewed, the type of device and browser used, and approximate location derived from your network address. This information is not used to identify you personally.

We do not ask for payment card details through this website, and we ask that you do not send them to us by email.

Why we need it

We collect personal information to answer enquiries, discuss availability, prepare for a booking, and keep a record of dietary requirements so the information is available on the day you dine. We also use contact details to respond to a question you have raised and, where you have asked us to, to follow up on a previous enquiry.

Technical information is used in aggregate to understand which pages are useful, to keep the site working correctly and to protect it against misuse. We do not use your information for unrelated marketing, and we do not add you to a mailing list unless you have asked to be added.

Cookies and website measurement

The website may place small files known as cookies on your device to remember preferences and to measure how the site is used. Where measurement tools are in place, they report on patterns across all visitors rather than on individuals.

You can block or delete cookies through your browser settings, and you can set your browser to alert you when a cookie is offered. Blocking cookies may affect how parts of the site behave. Further detail is set out on our Cookies page.

When information is shared

We do not sell personal information. Information is shared only where it is needed to run the site and respond to your enquiry — for example with the providers that host the website or manage email — and those providers are expected to handle it only for that purpose.

We may also disclose information where the law requires it, where a court or regulator has the authority to request it, or where disclosure is necessary to protect the safety of a guest, a member of our team or the public. We do not disclose dietary or health information beyond what is needed to prepare and serve your meal.

Keeping it secure and keeping it only as long as needed

Personal information is held in systems with access limited to those who need it to do their work. We take reasonable steps to protect it from loss, unauthorised access, modification or disclosure, and we review those arrangements periodically. No method of transmission over the internet is completely secure, so any information you send is sent at your own discretion.

We keep enquiry and booking information only for as long as it serves the purpose it was collected for, or for as long as a legal or accounting obligation requires, and then delete or de-identify it.

Access, correction and complaints

You may ask to see the personal information we hold about you, ask us to correct it if it is inaccurate or out of date, or ask us to delete it where we no longer need it. We will respond within a reasonable period and will explain if any request cannot be met and why.

If you believe we have handled your information in breach of the Australian Privacy Principles, please raise it with us first so we can look into it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Questions about your information

Can I enquire without giving personal details? You can read the site without providing anything. An enquiry about a table, however, needs a way to reach you, so at least a name and one contact method are required.

Do you keep dietary information after my visit? It is kept only as long as it is needed to look after you, including any follow-up, and is then removed or de-identified.

How do I reach someone about privacy? Write to [email protected] or telephone +61 419 566 936. Please describe what your request relates to so it can be directed to the right person. This policy may be updated from time to time, and the current version will always appear on this page.